Thank you for shopping with Omiso. This Shipping Policy outlines important information regarding order processing, delivery, and related terms.
1. Shipping Destinations
We currently ship to addresses within China. Please ensure all shipping details are accurate to prevent delays or failed deliveries.
2. Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
Standard Shipping: 5–10 business days
Expedited Shipping (if available): 2–5 business days
Delivery times are estimates and may vary due to carrier delays, customs, or external factors.
4. Shipping Costs
Shipping fees are calculated at checkout based on destination, package weight, and selected method. Customers are responsible for any customs duties or import taxes.
5. Order Tracking
After your order is shipped, a confirmation email with tracking details will be sent. You can use this to monitor delivery progress.
6. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us as soon as possible at [email protected] or call +86 165437896467. We will assist in resolving the issue with the carrier.
7. Shipping Address Changes
Please double-check your shipping address before confirming your order. We cannot guarantee address changes once the order is in processing.
8. Contact Us
For shipping-related inquiries, please reach out to:
Email: [email protected]
Phone: +86 165437896467
Address:
苏州市姑苏区清塘路333号虎阜花园西区79幢110室(2711室),
苏州市, China
We reserve the right to modify this Shipping Policy at any time. Any updates will be reflected on this page with the revised Effective Date.