At Omiso, your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions.
Return & Exchange Policy
Returns and exchanges are accepted within 30 days of the delivery date.
Items must be unused, unwashed, and in original condition with all tags attached.
For hygiene reasons, underwear, swimwear, and customized items cannot be returned or exchanged unless they are defective or damaged.
Proof of purchase is required (order number or confirmation email).
How to Request a Return or Exchange
To begin the process, please contact our customer service team:
Email: [email protected]
Phone: +86 165437896467
Please include the following in your message:
Full name
Order number
Item(s) to be returned or exchanged
Reason for return or exchange
After reviewing your request, we will provide detailed return instructions, including the return shipping address.
Return Address
All return items should be shipped to:
苏州市姑苏区清塘路333号虎阜花园西区79幢110室(2711室)
苏州市, China
We recommend using a trackable shipping method. We are not responsible for lost or undelivered return packages.
Refunds
Once your return is received and inspected, we will notify you by email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable, unless the item was received in error or was damaged.
Exchanges
If you would like to exchange an item (e.g., for a different size or color), please indicate this in your return request.
Exchanges will be processed once the original item is received and inspected.
The first exchange is free; subsequent exchanges may incur additional shipping charges.
Contact Information
For further assistance with returns or exchanges, please contact us:
Email: [email protected]
Phone: +86 165437896467
Address:
苏州市姑苏区清塘路333号虎阜花园西区79幢110室(2711室),
苏州市, China
This policy is part of our ongoing commitment to providing a safe, transparent, and customer-focused shopping experience at Omiso.