Thank you for choosing Omiso. We value your business and are committed to providing responsive and reliable customer support. If you have any questions or concerns, please contact us using one of the methods below.

Contact Information

Customer Service Email: [email protected]
Phone Number: +86 165437896467
Business Address:
苏州市姑苏区清塘路333号虎阜花园西区79幢110室(2711室),
苏州市, China

Customer Support Hours

Our support team is available:
Monday – Friday: 9:00 AM – 6:00 PM (China time)
Saturday & Sunday: Closed

We aim to respond within 24 business hours during our support hours.

How We Can Help

We’re here to assist you with:

• Order status and tracking

• Product details and sizing help

• Shipping and delivery questions

• Returns, exchanges, and refunds

• Payment and billing issues

• General inquiries or feedback

Frequently Asked Questions

Before reaching out, you may find quick answers in our FAQ section on the website. It’s the fastest way to get help for common questions.

Privacy and Security

We take your privacy seriously. Any information you provide will be used solely for customer service purposes and handled securely. Please refer to our Privacy Policy for more details.

Urgent Requests

For urgent matters, we recommend calling us directly at +86 165437896467 during support hours for immediate assistance.

We appreciate your trust in Omiso and are here to help every step of the way. Your satisfaction is our top priority.